Privacy Policy

Overview

National City Deck & Fence ("we," "our," or "us") operates the website at www.nationalcitydeckandfence.com (the "Site"). This Privacy Policy explains what information we collect when you visit the Site or contact us, how we use that information, and what choices you have.

By using our Site, you agree to the practices described in this policy. If you do not agree, please do not use the Site.

Information We Collect

Information you give us directly

When you fill out a contact form or reach out to us by phone or email, we may collect your name, phone number, email address, property address, and any details you share about your project. We only collect what you choose to provide.

Information collected automatically

When you visit our Site, certain technical information is collected automatically by our hosting provider and analytics tools. This may include your IP address, browser type, device type, pages visited, referring URL, and the time and date of your visit. This information is used to understand how visitors use our Site and to improve it.

Cookies

Our Site may use cookies - small text files placed on your device by your browser. Cookies help our Site function correctly and allow analytics tools to track aggregate usage. You can disable cookies in your browser settings. Doing so may affect certain features of the Site but will not prevent you from contacting us.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiry or estimate request.
• Schedule and coordinate service appointments.
• Communicate with you about your project.
• Improve our website and understand how visitors find us.
• Comply with applicable laws and regulations.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

Third-Party Services

We use a small number of third-party tools to operate the Site and handle contact form submissions. These providers may receive limited information (such as your IP address or form submissions) in order to perform their functions. We choose providers that handle data responsibly and only use it for the purpose of delivering their service to us. We do not grant these providers permission to use your data for their own independent marketing.

Our Site may use Google Analytics or a similar analytics tool. These tools use cookies and similar technologies to report aggregated statistics about Site traffic. You can opt out of Google Analytics tracking by visiting tools.google.com/dlpage/gaoptout.

Data Retention

We keep your contact information for as long as necessary to fulfill the purpose for which it was collected - typically for the duration of any project discussions or active service relationship, plus a reasonable period afterward for follow-up and record-keeping. When we no longer need your information, we delete or anonymize it.

Your Rights and Choices

You have the right to ask us what personal information we hold about you, to request corrections, and to ask us to delete your information. If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know about, delete, and opt out of the sale of your personal information. We do not sell personal information, so the opt-out right does not apply in our case.

To exercise any of these rights, contact us at team@nationalcitydeckandfence.com. We will respond within 30 days.

Security

We take reasonable technical and organizational precautions to protect the information we collect. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We encourage you to use caution when sharing personal information online.

Children's Privacy

Our Site is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the Effective Date at the top of this page. Continued use of the Site after a change constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please reach out: